Evidente Simbiose - Lda
Terms of Service
March 2024
1.1 This Regulation lays down the Regulations for the operation and use of the University
Residence SHELTER10 managed by General Manager and is an integral part of the
contract for the use of accommodation and integrated service provision between
SHELTER10 and the resident.
The General Manager is the person responsible for the management and organization of
the Residence and has been granted the power to issue orders, issue notices or give
binding instructions to residents, as well as convene meetings with them (compulsory
attendance) or entering the accommodation upon prior notification. Every first day of each
month - or the following working day if it coincides with weekends or holidays - the General
Manager is authorized to enter the accommodation in order to read the electricity meters.
Shelter 10 guarantees a final reply to applications, within 45 days upon reception of the
application.
From the date of notification of admission, the candidate has two days to proceed with
the registration, which is included in the Registration Form and the payment of the
reservation fee in the amount of a rent (you must send proof of payment to the General
Manager's email: lisbonshelter10@gmail.com). When the accommodation period begins -
right after check-in - this booking fee is converted into a safety deposit, which will serve as
a guarantee to cover any eventual damage caused in the accommodation or in any
common area of the Residence as well as to cover eventual rent in arrears or other
charges incurred during the term of the contract.
This amount will be refunded within 30 days after the check out. It is also important to
realize that at the time of the booking the accommodation the candidate is entering into a
legally binding contract and is responsible for paying the full rent due, resulting from the
contracted period.
4.1 Contracts may have the minimum duration of 5 months in the first semester
(September to January); 6 months in the second semester (February to July) or 11 months
for both semesters (September to July).
4.2 Cancellations are allowed, provided they are duly justified:
- If the cancellation happens 60 days before the start of the rental period, the deposit will be fully refunded, with the exception of a administrative charge of 50€
- If the cancellation happens 30 days before the beginning of the rental period, the
candidate is entitled to a refund of 50% of the deposit amount with the exception of a administrative charge of 50€
- If the cancellation is made on less than 30 days from the beginning of the rental period, no refund will take place;
5.1 Check-in may be carried out between 10am and 6pm, Monday to Friday (except
holidays), upon prior agreement with the General Manager.
5.2 At the time of check-in, the residente must have been payed the amount for the
reserve, the first and the last month of the contract and sent the signed contract by email.
5.3 Check out lately until 11am from last day of contract, the resident is subject to the
payment of a fine 20 euros in case the check-out time is not fulfilled.
5.4 Check out time and day, must be previously communicated to the General Manager.
6.1 At the time of check-in, as soon as the resident enters the residence, a joint inspection
will be made between the new resident and the person in charge and will be accompanied
to the accommodation assigned. At the same time, the inventory of the conditions of the
accommodation, will be sent to the resident by email, witch should be returned signed.
6.2 At this point the resident has full responsibility for the accommodation, which must be
in the same condition at the time of leaving the Residence, safeguarding the minor
deteriorations due to time and use.
7.1 Upon entering the Residence, the resident receives the accommodation key which has
been assigned as well as the entrance door and kitchen locker keys, which are personal
and non-transferable.
7.2 In case of loss of any of the keys the resident must immediately inform the General
Manager of the Residence, who will provide new keys, the cost of the same being debited
on the invoice of the next rent.
7.3 The keys are delivered free, should be returned at the end of the contract or when, for
any reason, there is a change of accommodation or a vacancy.
8.1 A monthly fee refers to the period from the first to the last day of each month (the first
day and the 30th or 31st) and includes the accommodation, water and electricity (the last
two according to the characteristics of each room, as shown on our site) and cleaning up
the common areas.
8.2 The payment must be made by the 5th day of each month, by bank transfer, to the IBAN PT50 0007 0000 0034 4846 8352 3. It is mandatory at the time of transfer to
indicate the name and surname of the resident, so that it is easier to identify the source of
the payment.
8.3 At the time of check-in the first and the last monthly fee must already have been paid.
Shelter10 must already have received the proof of the payment.
8.4 If the payment of the monthly fee is late for a period exceeding 8 (eight) days,
SHELTER10 has the right to demand, in addition to the monthly fee, a compensation equal
to 20% of what is due, unless the Agreement is terminated on the basis of the non-
payment. This amount will be added to the monthly fee invoice pertaining to the following
month of the Agreement. If the Resident does not make the payment within fifteen (15)
days after the date of issuance of the invoice, SHELTER10 reserves the right to terminate
the Agreement, and will proceed to evict the Resident from the accommodation with a two
(2) days’ notice.
The statute of limitations to exercise claims for payment of the monthly fee shall be five (5)
years.
8.5 The deposit, This amount will be refunded within 30 days after the check out.
9.1 Residents are responsible for proper use and maintenance of facilities and
equipment, and are obliged to indemnify SHELTER10 for any damage occurring either in
the exclusive use spaces or in the common spaces.
9.2 When it is not possible to identify the perpetrator of any damage to the premises and
equipment in common use, the same shall be charged to all residents.
9.3 In the case of accommodation shared by more than one resident, if it is not possible
to identify the perpetrator of any damage to the premises, the same shall be charged
equally to both residents.
9.4 In the event of a brief interruption of the water supply, internet access, sewage
system, pipes, cables or similar, residents shall not be entitled to any compensation,
provided that such interruptions have not caused injury to life or health or have not been
caused by intent or negligence of SHELTER10.
10.1 SHELTER10 is a Mixed residence. Therefore, accommodations are assigned
regardless of the resident's race, religion, creed or social origin.
10.2 All individual accommodation is to be used exclusively by the resident to whom it is
allocated and may in no way be transferred to third parties.
10.3 Double and T0 accommodations are intended to be used exclusively by the residents
to whom they have been allocated, being prohibited the assignment of the contractual
position in favor of third parties, totally or partially, temporarily, or permanently.
10.4 A transfer or change of accommodation may be permitted at the written request of the
resident, with the reasons for this being invoked, but the decision to change will always be
subject to the appreciation of the General Manager.
10.5 Residents must vacate their accommodation by 11 a.m. on the last day provided for in
the contract.
Residents may use the living room, kitchen, bathrooms, balconies and/or patios, as well as
the common areas of the floors in which their respective accommodations are located.
They are, however, obliged, after their use, to leave these spaces in a perfect state of
cleanliness and tidiness in order to allow their correct and hygienic use by other residents.
Personal objects are not allowed (such as shoes, bags, umbrellas, etc.) in the common
areas, with the exception of laundry or food in the kitchen.
Residents must report immediately to the General Manager or whoever replaces it, any
anomaly they detect in the premises or equipment of the Residence. No type of damage
can in any way be repaired at the Resident's own initiative. It is also recommended to
adequate housing ventilation with frequent opening of the windows in order to avoid the
installation of mould on walls and/or ceilings.
13.1 Visits may only remain at the Residence when duly identified and authorized by the
General Manager , and must do so between 10 a.m. and 10 p.m. The resident is
responsible to SHELTER10 for the visitor's compliance with all the Regulations of
operation of the Residence, namely the Regulations of these Regulations.
13.2 Visitors may not stay overnight at the Residence, with rare exceptions, when duly
authorized in writing by the General Manager of the Residence.
14.1 Residents shall not interfere in the work of employees and any occurrence shall be
reported immediately to the General Manager.
14.2 Taking into account the nature of the service performed, or in cases of manifest need,
the work of the staff of the Residence may eventually be performed outside the normal
working hours of the Residence.
14.3 The normal working hours of the Residence, i.e. the time when the employees carry
out the cleaning, will be communicated by mail.
14.4 The residence's employees may enter the residence's accommodation whenever
there is a need for cleaning, maintenance, repair or safety inspection of its facilities and
equipment.
15.1 During the day, in the period between 8 am and 10 pm, a moderate noise level should
be maintained to allow for a good study and social environment.
15.2 Between 10pm and 8am residents should avoid making any kind of noise in order to
respect the right to rest of other residents.
15.3 Residents should adjust their behaviour whenever there is a request to moderate the
noise level at the site so that the rights of all are respected.
15.4 The practice of musical instruments it is expressly forbidden to play percussion
instruments and to use instruments with amplified sound in the living quarters or common
areas.
15.5 Any exceptional situations involving increased noise, such as celebrations of special
dates or birthday parties, must be authorized by the General Manager of the Residence.
15.6 There are arranged in common areas noise detectors, that trigger a remote alarm if
the noise goes beyond the intensity considered reasonable.
15.7 Violation of this clause entitles the SHELTER10 the right to terminate the Contract
immediately and render the Resident liable for a penalty of €500,00 (five hundred euros),
accrued with any fines, penalties or other amounts claimed by any person, private or
public entity in relation to damages of any kind that may arise from such parties.
16.1 Residents, when leaving the accommodation, should leave it properly clean and
organized. A cleaning fee of 35 euros will be charged on the last rent of the contract.
16.2 The cleaning the common areas of the Residence will be carried out once a week, on
a schedule to be determined by the General Manager.
The preparation and confection of food, as well as the heating of drinks, is only allowed in
the kitchens after using the kitchens the residents must leave them in the residence clean
and tidy, in order to allow its correct and hygienic use by other residents.
The washing, treatment and drying of clothes is only allowed in the household laundry, it is
expressly forbidden to dry clothes in windows, parapets, bathrooms or lodgings. A washing
machine should be used in a conscientious and sustainable manner, and should only be
used at its maximum capacity.
19.1 Residents are recommended to subscribe to a indemnity insurance and a medical
insurance, which they can subscribe to at any of the companies available on the market.
19.2 Residents, when absent from their accommodation, should always leave them locked
up, ensuring that the doors and windows are equally well locked.
19.3 To allow access in the event of an emergency, the resident must never leave the key
in the lock when entering his/her accommodation, and if he/she closes the door to the key.
19.4 For the sake of safety, it is strictly forbidden have any type of installation inside the
accommodation or heating or cooling appliance, these may be confiscated by the General
Manager.
In order to help clarify the causes of any incidents that may occur inside the Residence, it
is equipped with a video surveillance system, with cameras at the entrances of the
building, corridors, living rooms and kitchens, whose recordings will only be viewed if necessary and in accordance with the law.
Following the above mentioned, the Resident expressly authorizes and consents on both
the collection of images, as well as on the transmission of the personal data to persons or
entities in charge of the management or administration of the property or any law
enforcement agents, as well as to all those who prove necessary for the performance of
the Agreement.
SHELTER10 is not responsible for any damage or loss suffered to the personal property of
residents.
22.1 Is expressly prohibited residents to hold in their possession at the Residence any
weapons, explosive materials or toxic, flammable or hazardous to health and security of
the residence and its occupants.
22.2 It is, too, prohibited residents from keeping pets in the residence.
It is expressly no smoking or firing is allowed – namely to light candles, incense or any
other similar objects - throughout the Residence.
Residents are expressly forbidden to consume or possess any narcotic drugs.
Residents must refrain from obstructing passages and circulation areas so as not to hinder
the movement of disabled residents.
For the treatment of minor injuries or minor illnesses, there is a properly equipped first-aid
kit in the Residence in all common bathrooms.
Failure to comply with the Regulations set out in these Regulations and in the Contract
may result, depending on the seriousness of the violation in question:
- Oral reprehension;
- Written reprehension;
- Loss of the right to use accommodation and integrated services and consequent
termination of the Contract.
28.1 The following facts shall constitute grounds for loss of the right to use the
accommodation and consequent termination of the Contract:
- Smoke or fire at the residence;
- Present yourself in a state of drunkenness;
- To consume, to possess, to traffic, to incite to the consumption or another form to foment
the circulation of narcotics in the Residence;
- Any form of physical aggression or moral coercion practiced within the Residence;
- The repeated practice of lack of urbanity in dealing with others;
- The practice of gambling;
- The lack or delay in payment of the services provided by the Residence in accordance
with the contractual terms;
- The indication of false data in the application and registration process;
- Make it possible for strangers to stay at the Residence without proper authorization, as
well as to give someone else the key to your room;
- Wash or do laundry outside the laundry areas;
- Cooking or preparing food outside the existing kitchens in the Residences;
- Use irons in bedrooms;
- Prevent or interfere with the performance of professional duties to be performed by the
staff of the Residence or any other employees who go there on duty;
- Changing the placement of furniture or any other equipment without proper authorization,
such as removing the pictures/images from the walls. No painting or fixing of new
accessories to the walls, floor or existing furniture is allowed. The installation of awnings,
shutters, external blinds, windbreaks, grids, coatings or satellite dishes is also not allowed;
- Not respecting or repeatedly disturbing the study of other residents or their rest periods;
- To be the bearer of an infectious disease, without prejudice of being able to return to the
Residence once cured;
- The practice of any act that falls within the scope of criminal offence;
- The practice of any act that, due to its seriousness, is considered by the Direction of the
Residence as being susceptible of irremediably compromising the permanence of the user
in the Residence, namely the violation of basic Regulations and principles of security;
- Violation of the noise regulations set forth in these Regulations;
- Any other facts which shall be so considered in the review of these Regulations.
28.2 The loss of the right to use the accommodation and consequent termination of the
Contract shall also be based on the fact that the Resident has been the subject of two
written reprimands on the grounds of violation of other provisions of this Regulation and of
the contract of use not contained in the preceding paragraph.
28.3 The loss of the right to use the Residence and consequent termination of the Contract
implies the immediate abandonment of the Residence, as well as the loss of the deposit
contractually foreseen, without prejudice to the payment of other amounts that are due
under the terms of these Regulations and Contract, namely concerning services rendered,
as well as for compensation for any damage caused.
28.4. When the Contract is terminated or resolved, the Resident shall vacate the
accommodation immediately, remove all belongings and personal assets if any, and return
the accommodation with all the keys and accessories, furniture and fittings in perfect
condition, in accordance with the fulfilment of its obligations under the Contract.
28.5. In the event the Resident does not vacate the Property, he must pay a penalty for the
additional period of occupancy equivalent to double the monthly fee, proportionally divided,
pro rata, for each day of occupancy.
28.6. In the event that the Resident does not deliver the accommodation, SHELTER10 has
the right to cut off all utilities including electricity, water, gas and WiFi in the
accommodation.
28.7. In case the accommodation is not delivered within 3 (three) days after the date of
termination of the Contract, SHELTER10 has the right to enter the accommodation and
and block the Resident’s access to it.
28.8. Pursuant to the previous number, SHELTER10 shall have the right to, at the
Resident’s expense, deposit whatever Resident’s belongings and personal assets are
found in the accommodation and, within 30 (thirty) days after such deposit, without the
Resident having claimed such goods, dispose of them.
The General Manager of the Residence shall clarify any omissions and doubts of
interpretation of these Operating Regulations.
The Resident expressly states and confirms, by subscribing into these Regulations, to fully
speak and understand the English language, thus expressly waiving the right to claim the
non-knowledge of any provision.
These Regulations may be revised or updated at any time, where circumstances so
warrant, by notification to residents by the General Manager of Residence .
Lisbon, MARCH, 2024
The SHELTER10 Administration