ePrivacy and GPDR Cookie Consent by Cookie Consent

Evidente Simbiose - Lda

Terms of Service
March 2024


1.Objectives of the regulation

1.1 This Regulation lays down the Regulations for the operation and use of the University

Residence SHELTER10 managed by General Manager and is an integral part of the

contract for the use of accommodation and integrated service provision between

SHELTER10 and the resident.

2. General Manager of the Residence

The General Manager is the person responsible for the management and organization of

the Residence and has been granted the power to issue orders, issue notices or give

binding instructions to residents, as well as convene meetings with them (compulsory

attendance) or entering the accommodation upon prior notification. Every first day of each

month - or the following working day if it coincides with weekends or holidays - the General

Manager is authorized to enter the accommodation in order to read the electricity meters.

3. Registration

Shelter 10 guarantees a final reply to applications, within 45 days upon reception of the


From the date of notification of admission, the candidate has three days to proceed with

the registration, which is included in the Registration Form and the payment of the

reservation fee in the amount of a rent (you must send proof of payment to the General

Manager's email: lisbonshelter10@gmail.com). When the accommodation period begins -

right after check-in - this booking fee is converted into a safety deposit, which will serve as

a guarantee to cover any eventual damage caused in the accommodation or in any

common area of the Residence as well as to cover eventual rent in arrears or other

charges incurred during the term of the contract.

This amount will be refunded within 30 days after the check out. It is also important to

realize that at the time of the booking the accommodation the candidate is entering into a

legally binding contract and is responsible for paying the full rent due, resulting from the

contracted period.

4. Contract duration and cancellation policy

4.1 Contracts may have the minimum duration of 5 months in the first semester

(September to January); 6 months in the second semester (February to July) or 11 months

for both semesters (September to July).

4.2 Cancellations are allowed, provided they are duly justified:

- If the cancellation happens 60 days before the start of the rental period, the deposit will be fully refunded, with the exception of a administrative charge of 50€

- If the cancellation happens 30 days before the beginning of the rental period, the

candidate is entitled to a refund of 50% of the deposit amount with the exception of a administrative charge of 50€

- If the cancellation is made on less than 30 days from the beginning of the rental period, no refund will take place;

  • If the candidate wishes to reduce the length of his/her stay there will also be no refund.

6. Check-in and Check-out

6.1 Check-in may be carried out between 10am and 6pm, Monday to Friday (except

holidays), upon prior agreement with the General Manager.

6.2 At the time of check-in, the residente must have been payed the amount for the

reserve, the first and the last month of the contract and sent the signed contract by email.

6.3 Check out lately until 11am from last day of contract, the resident is subject to the

payment of a fine 20 euros in case the check-out time is not fulfilled.

6.4 Check out time and day, must be previously communicated to the General Manager.

7. Joint inspection and equipment inventory

7.1 At the time of check-in, as soon as the resident enters the residence, a joint inspection

will be made between the new resident and the person in charge and will be accompanied

to the accommodation assigned. At the same time, the inventory of the conditions of the

accommodation, will be sent to the resident by email, witch should be returned signed.

7.2 At this point the resident has full responsibility for the accommodation, which must be

in the same condition at the time of leaving the Residence, safeguarding the minor

deteriorations due to time and use.

8. Delivery of keys and conditions

8.1 Upon entering the Residence, the resident receives the accommodation key which has

been assigned as well as the entrance door and kitchen locker keys, which are personal

and non-transferable.

8.2 In case of loss of any of the keys the resident must immediately inform the General

Manager of the Residence, who will provide new keys, the cost of the same being debited

on the invoice of the next rent.

8.3 The keys are delivered free, should be returned at the end of the contract or when, for

any reason, there is a change of accommodation or a vacancy.

9. Payments and conditions

9.1 A monthly fee refers to the period from the first to the last day of each month (the first

day and the 30th or 31st) and includes the accommodation, water and electricity (the last

two according to the characteristics of each room, as shown on our site) and cleaning up

the common areas.

9.2 The payment must be made by the 5th day of each month, by bank transfer, to the IBAN PT50 0007 0000 0034 4846 8352 3. It is mandatory at the time of transfer to

indicate the name and surname of the resident, so that it is easier to identify the source of

the payment.

9.3 At the time of check-in the first and the last monthly fee must already have been paid.

Shelter10 must already have received the proof of the payment.

9.4 If the payment of the monthly fee is late for a period exceeding 8 (eight) days,

SHELTER10 has the right to demand, in addition to the monthly fee, a compensation equal

to 20% of what is due, unless the Agreement is terminated on the basis of the non-

payment. This amount will be added to the monthly fee invoice pertaining to the following

month of the Agreement. If the Resident does not make the payment within fifteen (15)

days after the date of issuance of the invoice, SHELTER10 reserves the right to terminate

the Agreement, and will proceed to evict the Resident from the accommodation with a two

(2) days’ notice.

The statute of limitations to exercise claims for payment of the monthly fee shall be five (5)


9.5 The deposit, This amount will be refunded within 30 days after the check out.


10. Residents Responsibilities

10.1 Residents are responsible for proper use and maintenance of facilities and

equipment, and are obliged to indemnify SHELTER10 for any damage occurring either in

the exclusive use spaces or in the common spaces.

10.2 When it is not possible to identify the perpetrator of any damage to the premises and

equipment in common use, the same shall be charged to all residents.

10.3 In the case of accommodation shared by more than one resident, if it is not possible

to identify the perpetrator of any damage to the premises, the same shall be charged

equally to both residents.

10.4 In the event of a brief interruption of the water supply, internet access, sewage

system, pipes, cables or similar, residents shall not be entitled to any compensation,

provided that such interruptions have not caused injury to life or health or have not been

caused by intent or negligence of SHELTER10.

11. Use of the accommodation

11.1 SHELTER10 is a Mixed residence. Therefore, accommodations are assigned

regardless of the resident's race, religion, creed or social origin.

11.2 All individual accommodation is to be used exclusively by the resident to whom it is

allocated and may in no way be transferred to third parties.

11.3 Double and T0 accommodations are intended to be used exclusively by the residents

to whom they have been allocated, being prohibited the assignment of the contractual

position in favor of third parties, totally or partially, temporarily, or permanently.

11.4 A transfer or change of accommodation may be permitted at the written request of the

resident, with the reasons for this being invoked, but the decision to change will always be

subject to the appreciation of the General Manager.

11.5 Residents must vacate their accommodation by 11 a.m. on the last day provided for in

the contract.

12. Use of common areas

Residents may use the living room, kitchen, bathrooms, balconies and/or patios, as well as

the common areas of the floors in which their respective accommodations are located.

They are, however, obliged, after their use, to leave these spaces in a perfect state of

cleanliness and tidiness in order to allow their correct and hygienic use by other residents.

Personal objects are not allowed (such as shoes, bags, umbrellas, etc.) in the common

areas, with the exception of laundry or food in the kitchen.

13. Anomalies/damages in installations or equipment

Residents must report immediately to the General Manager or whoever replaces it, any

anomaly they detect in the premises or equipment of the Residence. No type of damage

can in any way be repaired at the Resident's own initiative. It is also recommended to

adequate housing ventilation with frequent opening of the windows in order to avoid the

installation of mould on walls and/or ceilings.

14. Visits

14.1 Visits may only remain at the Residence when duly identified and authorized by the

General Manager , and must do so between 9 a.m. and 10 p.m. The resident is

responsible to SHELTER10 for the visitor's compliance with all the Regulations of

operation of the Residence, namely the Regulations of these Regulations.

14.2 Visitors may not stay overnight at the Residence, with rare exceptions, when duly

authorized in writing by the General Manager of the Residence.

15. Performance of tasks by employees of the Residence

15.1 Residents shall not interfere in the work of employees and any occurrence shall be

reported immediately to the General Manager.

15.2 Taking into account the nature of the service performed, or in cases of manifest need,

the work of the staff of the Residence may eventually be performed outside the normal

working hours of the Residence.

15.3 The normal working hours of the Residence, i.e. the time when the employees carry

out the cleaning, will be communicated by mail.

15.4 The residence's employees may enter the residence's accommodation whenever

there is a need for cleaning, maintenance, repair or safety inspection of its facilities and


16. Noise

16.1 During the day, in the period between 8 am and 10 pm, a moderate noise level should

be maintained to allow for a good study and social environment.

16.2 Between 10pm and 8am residents should avoid making any kind of noise in order to

respect the right to rest of other residents.

16.3 Residents should adjust their behaviour whenever there is a request to moderate the

noise level at the site so that the rights of all are respected.

16.4 The practice of musical instruments it is expressly forbidden to play percussion

instruments and to use instruments with amplified sound in the living quarters or common


16.5 Any exceptional situations involving increased noise, such as celebrations of special

dates or birthday parties, must be authorized by the General Manager of the Residence.

16.6 There are arranged in common areas noise detectors, that trigger a remote alarm if

the noise goes beyond the intensity considered reasonable.

16.7 Violation of this clause entitles the SHELTER10 the right to terminate the Contract

immediately and render the Resident liable for a penalty of €500,00 (five hundred euros),

accrued with any fines, penalties or other amounts claimed by any person, private or

public entity in relation to damages of any kind that may arise from such parties.

17. Cleaning and order in the lodgings

17.1 Residents, when leaving the accommodation, should leave it properly clean and

organized. A cleaning fee of 35 euros will be charged on the last rent of the contract.

17.2 The cleaning the common areas of the Residence will be carried out once a week, on

a schedule to be determined by the General Manager.

18. Food Preparation and Confection

The preparation and confection of food, as well as the heating of drinks, is only allowed in

the kitchens after using the kitchens the residents must leave them in the residence clean

and tidy, in order to allow its correct and hygienic use by other residents.

19. Washing and treatment of clothes

The washing, treatment and drying of clothes is only allowed in the household laundry, it is

expressly forbidden to dry clothes in windows, parapets, bathrooms or lodgings. A washing

machine should be used in a conscientious and sustainable manner, and should only be

used at its maximum capacity.


20. Recommended measures

20.1 Residents are recommended to subscribe to a indemnity insurance and a medical

insurance, which they can subscribe to at any of the companies available on the market.

20.2 Residents, when absent from their accommodation, should always leave them locked

up, ensuring that the doors and windows are equally well locked.

20.3 To allow access in the event of an emergency, the resident must never leave the key

in the lock when entering his/her accommodation, and if he/she closes the door to the key.

20.4 For the sake of safety, it is strictly forbidden have any type of installation inside the

accommodation or heating or cooling appliance, these may be confiscated by the General


21. Video surveillance system

In order to help clarify the causes of any incidents that may occur inside the Residence, it

is equipped with a video surveillance system, with cameras at the entrances of the

building, corridors whose recordings will only be viewed if necessary and in accordance

with the law.

Following the above mentioned, the Resident expressly authorizes and consents on both

the collection of images, as well as on the transmission of the personal data to persons or

entities in charge of the management or administration of the property or any law

enforcement agents, as well as to all those who prove necessary for the performance of

the Agreement.

22. Exclusion of liability

SHELTER10 is not responsible for any damage or loss suffered to the personal property of


23. Weapons and pets

23.1 Is expressly prohibited residents to hold in their possession at the Residence any

weapons, explosive materials or toxic, flammable or hazardous to health and security of

the residence and its occupants.

23.2 It is, too, prohibited residents from keeping pets in the residence.

24. Ban on smoking and firing

It is expressly no smoking or firing is allowed – namely to light candles, incense or any

other similar objects - throughout the Residence.

25. Prohibition of drug use

Residents are expressly forbidden to consume or possess any narcotic drugs.

26. Residents with disabilities

Residents must refrain from obstructing passages and circulation areas so as not to hinder

the movement of disabled residents.

27. First aid kit

For the treatment of minor injuries or minor illnesses, there is a properly equipped first-aid

kit in the Residence in all common bathrooms.


28.  Failure to comply with the Regulations set out in the Regulations and Contract

Failure to comply with the Regulations set out in these Regulations and in the Contract

may result, depending on the seriousness of the violation in question:

- Oral reprehension;

- Written reprehension;

- Loss of the right to use accommodation and integrated services and consequent

termination of the Contract.

29. Loss of right to use accommodation

29.1 The following facts shall constitute grounds for loss of the right to use the

accommodation and consequent termination of the Contract:

- Smoke or fire at the residence;

- Present yourself in a state of drunkenness;

- To consume, to possess, to traffic, to incite to the consumption or another form to foment

the circulation of narcotics in the Residence;

- Any form of physical aggression or moral coercion practiced within the Residence;

- The repeated practice of lack of urbanity in dealing with others;

- The practice of gambling;

- The lack or delay in payment of the services provided by the Residence in accordance

with the contractual terms;

- The indication of false data in the application and registration process;

- Make it possible for strangers to stay at the Residence without proper authorization, as

well as to give someone else the key to your room;

- Wash or do laundry outside the laundry areas;

- Cooking or preparing food outside the existing kitchens in the Residences;

- Use irons in bedrooms;

- Prevent or interfere with the performance of professional duties to be performed by the

staff of the Residence or any other employees who go there on duty;

- Changing the placement of furniture or any other equipment without proper authorization,

such as removing the pictures/images from the walls. No painting or fixing of new

accessories to the walls, floor or existing furniture is allowed. The installation of awnings,

shutters, external blinds, windbreaks, grids, coatings or satellite dishes is also not allowed;

- Not respecting or repeatedly disturbing the study of other residents or their rest periods;

- To be the bearer of an infectious disease, without prejudice of being able to return to the

Residence once cured;

- The practice of any act that falls within the scope of criminal offence;

- The practice of any act that, due to its seriousness, is considered by the Direction of the

Residence as being susceptible of irremediably compromising the permanence of the user

in the Residence, namely the violation of basic Regulations and principles of security;

- Violation of the noise regulations set forth in these Regulations;

- Any other facts which shall be so considered in the review of these Regulations.

29.2 The loss of the right to use the accommodation and consequent termination of the

Contract shall also be based on the fact that the Resident has been the subject of two

written reprimands on the grounds of violation of other provisions of this Regulation and of

the contract of use not contained in the preceding paragraph.

29.3 The loss of the right to use the Residence and consequent termination of the Contract

implies the immediate abandonment of the Residence, as well as the loss of the deposit

contractually foreseen, without prejudice to the payment of other amounts that are due

under the terms of these Regulations and Contract, namely concerning services rendered,

as well as for compensation for any damage caused.

29.4. When the Contract is terminated or resolved, the Resident shall vacate the

accommodation immediately, remove all belongings and personal assets if any, and return

the accommodation with all the keys and accessories, furniture and fittings in perfect

condition, in accordance with the fulfilment of its obligations under the Contract.

29.5. In the event the Resident does not vacate the Property, he must pay a penalty for the

additional period of occupancy equivalent to double the monthly fee, proportionally divided,

pro rata, for each day of occupancy.

29.6. In the event that the Resident does not deliver the accommodation, SHELTER10 has

the right to cut off all utilities including electricity, water, gas and WiFi in the


29.7. In case the accommodation is not delivered within 3 (three) days after the date of

termination of the Contract, SHELTER10 has the right to enter the accommodation and

and block the Resident’s access to it.

29.8. Pursuant to the previous number, SHELTER10 shall have the right to, at the

Resident’s expense, deposit whatever Resident’s belongings and personal assets are

found in the accommodation and, within 30 (thirty) days after such deposit, without the

Resident having claimed such goods, dispose of them.


30. Missing Cases/Doubts

The General Manager of the Residence shall clarify any omissions and doubts of

interpretation of these Operating Regulations.

The Resident expressly states and confirms, by subscribing into these Regulations, to fully

speak and understand the English language, thus expressly waiving the right to claim the

non-knowledge of any provision.

31. Review/Updating the Regulation

These Regulations may be revised or updated at any time, where circumstances so

warrant, by notification to residents by the General Manager of Residence .

Lisbon, MARCH, 2024

The SHELTER10 Administration